Payments, Shipping & Returns
We are happy to accept VISA, MasterCard, American Express, Discover Card and PayPal. All credit card transactions are processed through a secure server. If you prefer not enter your credit card information online we will be pleased to take it over the phone. Please call our store at 831-647-9276 during regular business hours.
We ship through USPS in the U.S. and internationally.
Shipping is free in the U.S. for all orders over $100, not including sales tax or shipping. International shipping is offered at 50% off for all orders over $250, not including sales tax or shipping.
We offer the following flat rate shipping and services for standard service:
Priority U.S. – $7.25
First Class International, Canada – $22.75
First Class International, EU – $32.25
First Class International, Australia and New Zealand – $32.25
Orders are shipped within 3 days of being received. If an item is out of stock or if there is a question about your order, we will contact you via email and/or telephone.
All orders are sent uninsured. Please contact us to arrange for insurance, as Monarch Knitting is not responsible for packages that do not arrive. International orders may be subject to customs and other fees.
Online orders may also be picked-up at our store location in Pacific Grove, CA. Please select this option when you order and we will have it ready one hour after it is received. This service is available only during regular store hours.
Prices and Sales Tax
Prices are in U.S. dollars and are subject to change. Pacific Grove sales tax will be applied to all orders shipped to a California address.
We do our best to present yarn colors accurately, but because yarn is dyed in lots there may be variations. Please note that computer monitors can render colors differently and variations can occur.
Returns & Exchanges
Yarn may be returned for store credit within 30 days if unused, in its original condition and packaging and with the original receipt. Please contact us prior to shipping if you have questions and ship all yarn to: Monarch Knitting, 529 Central Avenue, Pacific Grove, CA 93950. Shipping charges are non-refundable, except in case of error on our part. A store credit will be issued when your return is received and the required conditions to be met, are verified.
Items other than yarn (books, needles, patterns, accessories and sale items) are not returnable.
We do our best to ensure each customer’s satisfaction with their order so please contact us if you have any questions.
We honor your privacy and will not share any information collected on our online site. Please visit our Legalities page for additional information.